최신SAP Certified Application Associate - SAP Service Cloud Version 2 - C-C4H56I-34무료샘플문제

A. Customer

B. Registered product

C. Warranty

D. Maintenance plan

A. Field extensions

B. Service levels

C. Business roles

D. Code list restrictions

A. Adaptation tool

B. Page layout

C. Language adaptation tool

D. Workflow with action type field update

A. Service level determination

B. Case responsibility determination

C. To control validity of the service catalog

D. Business role assignment

E. A filter option for the case summary

A. The installed base must be set to active status.

B. A customer needs to be assigned to the installed base.

C. An active service contract must be added to the installed base.

D. At least one registered product must be assigned to the installed base.

A. Add a mashup service in Agent Desktop.

B. Integrate with a third-party Computer Telephony Integrator (CTI) provider.

C. Obtain API token credentials from the CTI provider.

D. Add the phone channel to the live interaction widget.

A. Employee

B. Business role

C. Organization

D. E-mail

A. Create customer records

B. Activate the service in the business role

C. Create an installed base

D. Create numeric ranges for customers

A. Contacts

B. Groups

C. Individual customers

D. Channel partners