최신BBPSD Customer Service - CSFX무료샘플문제
문제1
For organisations to improve their customer service they need to:
For organisations to improve their customer service they need to:
정답: A
문제2
An organisation that has distinguished itself in the automobile market by offering free insurance and petrol for a year would claim to have a:
An organisation that has distinguished itself in the automobile market by offering free insurance and petrol for a year would claim to have a:
정답: D
문제3
It is important to give an internal customer a good customer experience because:
It is important to give an internal customer a good customer experience because:
정답: B
문제4
To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:
To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:
정답: C
문제5
Prioritising tasks means:
Prioritising tasks means:
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제6
It is important to give an internal customer a good customer experience because:
It is important to give an internal customer a good customer experience because:
정답: B
문제7
When you are busy and you answer the phone, if you immediately and politely tell the caller that you are very busy and you will ring them back later, then you are:
When you are busy and you answer the phone, if you immediately and politely tell the caller that you are very busy and you will ring them back later, then you are:
정답: C
문제8
If possible, the first time a customer comes into a shop you should ensure that:
If possible, the first time a customer comes into a shop you should ensure that:
정답: D