최신Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials - 1Z0-1038무료샘플문제

A. An agent views the rule log.

B. A customer adds more information to their incident via the end-user pages.

C. An agent runs an incident report.

D. An agent edits contacts, incidents, organizations, or tasks.

E. The rules engine is updated.

F. An agent edits an opportunity.

G. A customer updates contact details via the end-user pages.

H. An administrator compiles the rules engine.

I. An agent creates or edits an answer.

J. A customer creates an incident in the end user portal.

A. Assign advanced routing permissions to a profile.

B. Add Access Control to a navigation set.

C. Create and activate a rule to route incidents to the advanced routing incident queue.

D. Add product and category fields to the Live Help page of the Customer Portal.

E. Create an advanced routing incident queue.

F. Assign guided assistance permission to a profile.

G. Define products and categories.

H. Configure collaboration with external users who are not agent desktop users.

A. Workspace rules

B. Configuration settings

C. Profile navigation assignment

D. Profile functional permissions

E. Profile workspace assignment

F. SLAs

A. It is widely used in Business-to-Business scenarios.

B. It can be associated with incidents directly.

C. It has a one-to-one relation with contacts.

D. It has a one-to-many relation with contacts.

E. It is required to create an incident.

A. Agent scripts

B. Intent guide

C. Guided assistance

D. Business rules

E. Custom process model

A. The script beginning and ending buttons are not enabled for the script pages.

B. No return events are listed in the incident workflow for the script to use.

C. No exit or finished event is being triggered on the script pages.

D. The agents are not able to get to the pages where they can end the script.

A. Providing values for runtime filters

B. Using the complex expression operator instead of the like operator

C. Filtering on expressions and not on simple columns

D. Providing default values for runtime filters

E. Configuring many-to-many joins

F. Filtering on simple columns and not on expressions

G. Using index custom fields as filters

H. Using the like operator instead of the complex expression operator

I. Using outer joins rather than inner joins when possible

J. Filtering on standard fields that are indexed

K. Using fixed filters whenever possible

A. Custom fields

B. Incident thread fields

C. Merge fields

D. Conditional fields