최신Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials - 1Z1-1038무료샘플문제

A. It allows an agent desktop to log in to the application with local add-in files.

B. It is a setting that must be enabled at the interface level.

C. It allows an agent desktop to log in to the application without any add-ins.

D. It is a profile setting that must be enabled for a profile.

E. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

A. It is widely used in Business-to-Business scenarios.

B. It can be associated with incidents directly.

C. It has a one-to-one relation with contacts.

D. It has a one-to-many relation with contacts.

E. It is required to create an incident.

A. Placing objects on different tabs and splitting the loading across multiple tabs

B. Creating multiple workspaces per business function and assigning to different profiles

C. Utilizing workflows and splitting functionality into more than one workspace

D. Removing fields in the workspaces

A. Enter the value "Unlimited" in the chat and email fields.

B. Use the default values.

C. Enter zero as the initial value for both fields.

D. Leave both the chat and email fields limit as blank.

A. Design View

B. Layout View

C. Graphical View

D. Report View

E. Data Set View

F. Database View

A. IGenericObject is the interface that is available with the add-in API for custom objects.

B. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

C. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.

D. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

E. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

A. Transactional survey in rules

B. Polling survey

C. Broadcast survey

D. Website link survey

A. An agent views the rule log.

B. A customer adds more information to their incident via the end-user pages.

C. An agent runs an incident report.

D. An agent edits contacts, incidents, organizations, or tasks.

E. The rules engine is updated.

F. An agent edits an opportunity.

G. A customer updates contact details via the end-user pages.

H. An administrator compiles the rules engine.

I. An agent creates or edits an answer.

J. A customer creates an incident in the end user portal.