최신Oracle Service Center 2022 Implementation Professional - 1z0-1038-22무료샘플문제

A. Dynamically setting the URL for browser control

B. Calling a CPM script

C. Triggering escalation mails to the manager after the escalation time is over

D. Calling an add-in

E. Prompting a customer care executive to dynamically open a guide

A. Global Ribbon

B. Workspace Ribbon

C. Report Command

D. Workspace

E. Content Pane

A. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

B. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

C. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.

D. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

A. Use an Incident Business rule to fire a named event and populate the standard text into the message thread.

B. Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.

C. Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.

D. Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.

E. Create a named event to file each end point of the guide.

A. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND Contact.Address.City='Bozeman';

B. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;

C. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;

D. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';

A. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.

B. Techmail is responsible for pulling emails from single or multiple mailboxes.

C. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

D. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.

E. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

A. Schedule the survey on a daily basis.

B. Create a polling survey.

C. Write a business rule to reopen the case.

D. Assign scores to the survey questions and set the status field based on the responses.

E. Create a report for the survey scores.

F. Create a transactional survey.

A. Enter the value "Unlimited" in the chat and email fields.

B. Use the default values.

C. Enter zero as the initial value for both fields.

D. Leave both the chat and email fields limit as blank.

A. Define default response requirements.

B. Create a custom incident milestones report and add it to a custom incident workspace

C. Use business rules to automatically calculate dates

D. Add all the holidays observed by your organization.

A. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3

B. https://yoursite.domain/services/rest/connect /latest/accounts/3

C. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

D. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3

E. https://yoursite.domain/services/rest/connect /v1.3/accounts/3

F. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3