최신Oracle RightNow Cloud Service 2016 Implementation Essentials - 1z1-325무료샘플문제
문제1
You have been asked to create a customized workflow for a customer's agents. You perform these steps:
* Create an initial workflow that will inspect each defined custom field, and will branch depending on each identified value into another workflow object.
* Your workflow scans each incident looking for a smart sense value of -1 or -2 or -3.
* You create a workflow decision tree which, depending on profile, branches off and sets the workflows available to that agent.
Which three customer requirements were fully met by the steps taken? (Choose three.)
You have been asked to create a customized workflow for a customer's agents. You perform these steps:
* Create an initial workflow that will inspect each defined custom field, and will branch depending on each identified value into another workflow object.
* Your workflow scans each incident looking for a smart sense value of -1 or -2 or -3.
* You create a workflow decision tree which, depending on profile, branches off and sets the workflows available to that agent.
Which three customer requirements were fully met by the steps taken? (Choose three.)
정답: A,C,D
문제2
Your customer wants you to create a "Team Member" custom object that will allow more than one agent to be assigned to a given incident and they want the agents to have an inbox report that shows both the incidents they are the Primary agent and the incidents they are a Team Member.
From the following list, which report table structure is necessary?
Your customer wants you to create a "Team Member" custom object that will allow more than one agent to be assigned to a given incident and they want the agents to have an inbox report that shows both the incidents they are the Primary agent and the incidents they are a Team Member.
From the following list, which report table structure is necessary?
정답: A
문제3
Some chat agents need more time between chats. What are three ways to accomplish this? (Choose three.)
Some chat agents need more time between chats. What are three ways to accomplish this? (Choose three.)
정답: A,D,E
문제4
Your customer wants you to separate their contact records by department.
You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.
Select the four steps to accomplish this. (Choose four.)
Your customer wants you to separate their contact records by department.
You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.
Select the four steps to accomplish this. (Choose four.)
정답: A,D,E,F
문제5
In a Customer Portal design session, the customer explains to you that they have multiple brands, and that they have multiple websites to reflect these brands.
After reviewing the sites with the customer, you notice that each of the sites contain the same layout and content, but have different colors and branding, such as logos.
Which option allows for a consistent layout and dynamic branding?
In a Customer Portal design session, the customer explains to you that they have multiple brands, and that they have multiple websites to reflect these brands.
After reviewing the sites with the customer, you notice that each of the sites contain the same layout and content, but have different colors and branding, such as logos.
Which option allows for a consistent layout and dynamic branding?
정답: D
문제6
Your customer would like supervisors to use a Multi-Edit workspace when updating incidents for their agents.
Which four fields are available for edit on the incident Multi-Edit workspace? (Choose four.)
Your customer would like supervisors to use a Multi-Edit workspace when updating incidents for their agents.
Which four fields are available for edit on the incident Multi-Edit workspace? (Choose four.)
정답: C,D,E,G
문제7
An agent has mistakenly closed their quick search menu and it is no longer displayed on their desktop. Which two paths are required to display the quick search navigation again? (Choose two.)
An agent has mistakenly closed their quick search menu and it is no longer displayed on their desktop. Which two paths are required to display the quick search navigation again? (Choose two.)
정답: C,D
문제8
You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.
Your customer has requested their salesmen update records in this Custom Object from the agent desktop.
What two settings in the "Salesman" profile have to be updated to allow them this access? (Choose two.)
You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.
Your customer has requested their salesmen update records in this Custom Object from the agent desktop.
What two settings in the "Salesman" profile have to be updated to allow them this access? (Choose two.)
정답: D,E
문제9
An incident needs to be assigned manually to an agent who is not listed on the assignment field menu.
Which three options do you need to verify so that the agent's name is displayed? (Choose three.)
An incident needs to be assigned manually to an agent who is not listed on the assignment field menu.
Which three options do you need to verify so that the agent's name is displayed? (Choose three.)
정답: C,D,E