최신Avaya Aura® Contact Center Administration - 3312무료샘플문제
문제1
Refer to the exhibit.
According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?
Refer to the exhibit.
According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?
정답: C
문제2
A customer with Avaya Aura Contact Center (AACC) will use the Contact Router for all calls entering the system.
What is one function of the Contact Router?
A customer with Avaya Aura Contact Center (AACC) will use the Contact Router for all calls entering the system.
What is one function of the Contact Router?
정답: A
문제3
Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)
Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)
정답: A,C,D
문제4
The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays.
Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?
The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays.
Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?
정답: A
문제5
The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA).
What is used to configure this service?
The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA).
What is used to configure this service?
정답: A
문제6
Which three statements regarding the Local View are true? (Choose three.) A customer with Avaya Aura Contact Center (AACC) wants to create a script in the Local View.
Which three statements regarding the Local View are true? (Choose three.) A customer with Avaya Aura Contact Center (AACC) wants to create a script in the Local View.
정답: C,D,E
문제7
A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?
Which field is mandatory for a Contact Center Management supervisor in a SIP environment?
A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?
Which field is mandatory for a Contact Center Management supervisor in a SIP environment?
정답: C