최신Avaya Aura® Contact Center Multimedia Implementation - 6211무료샘플문제
문제1
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
정답: D
문제2
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
정답: B
문제3
Refer to the exhibit.
An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?
Refer to the exhibit.
An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?
정답: B
문제4
Which tool displays the status counts for each multimedia contact type?
Which tool displays the status counts for each multimedia contact type?
정답: D
문제5
What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?
What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?
정답: A
문제6
Where are all agents used in the Avaya Aura Contact Center POM integration administered?
Where are all agents used in the Avaya Aura Contact Center POM integration administered?
정답: C
문제7
When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?
When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?
정답: A
문제8
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?
정답: D