최신Avaya Aura® Call Center Elite Support - 7492X무료샘플문제
문제1
A customer has installed SQL to build the databases. The customer believes that they have installed and configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel Control Panel.
Which three actions should you advise them to take? (Choose three.)
A customer has installed SQL to build the databases. The customer believes that they have installed and configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel Control Panel.
Which three actions should you advise them to take? (Choose three.)
정답: B,C,D
문제2
What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)
What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)
정답: B,D,E
문제3
Given the following conditions:
In the Business Advance configuration
During agent surplus conditions
WHEN agents are available
The agent selection method is PAD
When a call arrives, how will the Communication Manager interpret the highest priority calls?
Given the following conditions:
In the Business Advance configuration
During agent surplus conditions
WHEN agents are available
The agent selection method is PAD
When a call arrives, how will the Communication Manager interpret the highest priority calls?
정답: B
문제4
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
정답: B,E
설명: (ITDumpsKR 회원만 볼 수 있음)
문제5
In which document can the events tablebe found?
In which document can the events tablebe found?
정답: C
문제6
Which two vector variable types are strictly global in scope? (Choose two.)
Which two vector variable types are strictly global in scope? (Choose two.)
정답: A,B
문제7
A customer wants to configure their call center for emergencies.
What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?
A customer wants to configure their call center for emergencies.
What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?
정답: C
문제8
A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.
Which command in the vector would invoke NCR using BSR?
A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.
Which command in the vector would invoke NCR using BSR?
정답: C
문제9
Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura Call Center Elite Multichannel in a virtual environment?
Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura Call Center Elite Multichannel in a virtual environment?
정답: D