최신Avaya Workforce Optimization Select Implementation and Support - 7765X무료샘플문제
문제1
A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Manager switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?
A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Manager switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?
정답: A
문제2
Which two third party software programs are installed with Avaya Workforce Optimization Select? (Choose two.)
Which two third party software programs are installed with Avaya Workforce Optimization Select? (Choose two.)
정답: B,C
문제3
What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)
What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)
정답: A,D
문제4
How can a user automate the process of assigning evaluation tasks for specific weekday(s)/week?
How can a user automate the process of assigning evaluation tasks for specific weekday(s)/week?
정답: B
문제5
With Communication Manager, what is the Avaya Workforce Optimization Select preferred type of integration?
With Communication Manager, what is the Avaya Workforce Optimization Select preferred type of integration?
정답: A
문제6
How can a quality evaluator perform mock evaluations?
How can a quality evaluator perform mock evaluations?
정답: B
문제7
Which URL will you launch to check the agent state when calls are not getting recorded in a free seating environment?
Which URL will you launch to check the agent state when calls are not getting recorded in a free seating environment?
정답: C