최신Salesforce Contact Center Accredited Professional - AP-226무료샘플문제
문제1
Your customer wants to improve agent productivity. Which future functionality could be most impactful?
Your customer wants to improve agent productivity. Which future functionality could be most impactful?
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제2
The most suitable Service Cloud Voice feature for Ursa Major Solar to
protect customer information during phone interactions is:
Pause/Resume Call Recording
A client requires that their Messaging for Web customers are able to see wait times when starting an interaction. They also want to allow a banner to inform customers that chats are unavailable outside of business hours.
What are some of the required configurations in this solution?
The most suitable Service Cloud Voice feature for Ursa Major Solar to
protect customer information during phone interactions is:
Pause/Resume Call Recording
A client requires that their Messaging for Web customers are able to see wait times when starting an interaction. They also want to allow a banner to inform customers that chats are unavailable outside of business hours.
What are some of the required configurations in this solution?
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)
문제3
Your data migration plan involves staged rollouts for different user groups. Which data preparation step facilitates this approach?
Your data migration plan involves staged rollouts for different user groups. Which data preparation step facilitates this approach?
정답: C
설명: (ITDumpsKR 회원만 볼 수 있음)
문제4
To ensure a successful digital transformation with a multi-channel strategy, engaging the right stakeholders during the discovery phase is crucial.
Here's the breakdown of the options and why the most suitable choice is:
Option 3: VP of Customer Experience; VP of Service; IT Leadership.
Which set of key performance indicators (KPIs) should the consultant ..to measure the success of contact center implementation?
To ensure a successful digital transformation with a multi-channel strategy, engaging the right stakeholders during the discovery phase is crucial.
Here's the breakdown of the options and why the most suitable choice is:
Option 3: VP of Customer Experience; VP of Service; IT Leadership.
Which set of key performance indicators (KPIs) should the consultant ..to measure the success of contact center implementation?
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)
문제5
You need to share Contact Center metrics with external stakeholders. Which feature facilitates secure and controlled data sharing?
You need to share Contact Center metrics with external stakeholders. Which feature facilitates secure and controlled data sharing?
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)
문제6
You're deploying a new web chat widget with proactive engagement triggers. Which cut-over requirement helps optimize customer experience and minimize intrusion?
You're deploying a new web chat widget with proactive engagement triggers. Which cut-over requirement helps optimize customer experience and minimize intrusion?
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제7
The consultant should suggest using a record-triggered flow to detect keywords and assign the case to a specialist queue that matches the keyword. This is the most effective approach to address the issue of long response times due to frequent case transfers.
A client wants to use structured content to provide a rich end user experience will consistency and faster service in their messaging channels.
The centipen Messaging for Web, Messaging for In-App, and Enhanced Facebook messaging Which capability should a consultant recommend?
The consultant should suggest using a record-triggered flow to detect keywords and assign the case to a specialist queue that matches the keyword. This is the most effective approach to address the issue of long response times due to frequent case transfers.
A client wants to use structured content to provide a rich end user experience will consistency and faster service in their messaging channels.
The centipen Messaging for Web, Messaging for In-App, and Enhanced Facebook messaging Which capability should a consultant recommend?
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)
문제8
You're deploying a new routing rule for social media inquiries. Which channel-specific cut-over requirement helps maintain efficient social media messaging?
You're deploying a new routing rule for social media inquiries. Which channel-specific cut-over requirement helps maintain efficient social media messaging?
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)
문제9
Your scenario involves migrating to a new chat platform integrated with Salesforce. Which deployment process best facilitates transition with minimal downtime?
Your scenario involves migrating to a new chat platform integrated with Salesforce. Which deployment process best facilitates transition with minimal downtime?
정답: C
설명: (ITDumpsKR 회원만 볼 수 있음)