최신Salesforce Certified Agentforce Specialist (AI-201) - Agentforce-Specialist무료샘플문제
문제1
Universal Containers (UC) wants to limit an agent's access to Knowledge articles while deploying the " Answer Questions with Knowledge " action. How should UC achieve this?
Universal Containers (UC) wants to limit an agent's access to Knowledge articles while deploying the " Answer Questions with Knowledge " action. How should UC achieve this?
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제2
Universal Containers (UC) is using related list merge fields in a prompt template associated with an Account object in Prompt Builder.
What should UC consider?
Universal Containers (UC) is using related list merge fields in a prompt template associated with an Account object in Prompt Builder.
What should UC consider?
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)
문제3
Universal Containers is configuring its Agentforce Testing Center to evaluate an agent handling customer complaints. The company wants to assess if the agent successfully demonstrates empathy and follows a proprietary "De-escalation Framework" before offering a resolution.
Where should the Agentforce Specialist utilize a large language model (LLM)-as-judge to achieve an appropriate evaluation?
Universal Containers is configuring its Agentforce Testing Center to evaluate an agent handling customer complaints. The company wants to assess if the agent successfully demonstrates empathy and follows a proprietary "De-escalation Framework" before offering a resolution.
Where should the Agentforce Specialist utilize a large language model (LLM)-as-judge to achieve an appropriate evaluation?
정답: C
설명: (ITDumpsKR 회원만 볼 수 있음)
문제4
An Agentforce Specialist deployed a Service Agent to an Experience Cloud site and enabled Credential-Based User Verification. The specialist notices that all Data Manipulation Language (DML) record updates are showing the "Last Modified By" user as the authenticated Community User instead of the Agent User.
What should the specialist explain to the business about the effect on audit fields?
An Agentforce Specialist deployed a Service Agent to an Experience Cloud site and enabled Credential-Based User Verification. The specialist notices that all Data Manipulation Language (DML) record updates are showing the "Last Modified By" user as the authenticated Community User instead of the Agent User.
What should the specialist explain to the business about the effect on audit fields?
정답: C
설명: (ITDumpsKR 회원만 볼 수 있음)
문제5
An Agentforce Specialist is setting up Salesforce Knowledge as the data source for a Data Library and must select "Identifying Fields" to help Agentforce locate the right information. The Knowledge article contents are rich, detailed, and quite long.
What should the Agentforce Specialist use as Identifying Fields?
An Agentforce Specialist is setting up Salesforce Knowledge as the data source for a Data Library and must select "Identifying Fields" to help Agentforce locate the right information. The Knowledge article contents are rich, detailed, and quite long.
What should the Agentforce Specialist use as Identifying Fields?
정답: C
설명: (ITDumpsKR 회원만 볼 수 있음)
문제6
When configuring a prompt template, an Agentforce Specialist previews the results of the prompt template they ' ve written. They see two distinct text outputs: Resolution and Response. Which information does the Resolution text provide?
When configuring a prompt template, an Agentforce Specialist previews the results of the prompt template they ' ve written. They see two distinct text outputs: Resolution and Response. Which information does the Resolution text provide?
정답: C
설명: (ITDumpsKR 회원만 볼 수 있음)
문제7
Universal Containers (UC) implements a custom retriever to improve the accuracy of AI-generated responses.
UC notices that the retriever is returning too many irrelevant results, making the responses less useful. What should UC do to ensure only relevant data is retrieved?
Universal Containers (UC) implements a custom retriever to improve the accuracy of AI-generated responses.
UC notices that the retriever is returning too many irrelevant results, making the responses less useful. What should UC do to ensure only relevant data is retrieved?
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제8
Universal Containers is using AgentForce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities.
Universal Containers is using AgentForce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities.
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)
문제9
Universal Containers is deploying a new customer service agent using Agent Script. The Agentforce Specialist needs to update conversational state, navigate between different subagents formerly known as topics, and hand off conversations to a human agent when necessary. To minimize technical debt, the Agentforce Specialist wants to implement these capabilities without building any custom backend code.
Which statement correctly describes how the Agentforce Specialist can implement these specific requirements?
Universal Containers is deploying a new customer service agent using Agent Script. The Agentforce Specialist needs to update conversational state, navigate between different subagents formerly known as topics, and hand off conversations to a human agent when necessary. To minimize technical debt, the Agentforce Specialist wants to implement these capabilities without building any custom backend code.
Which statement correctly describes how the Agentforce Specialist can implement these specific requirements?
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제10
A company wants to retrieve patient history details to augment the AI agent response and plans to use the Data Cloud search index feature. What is best practice when considering retrievalaugmented generation (RAG) for information that may contain personally identifiable information (PII)?
A company wants to retrieve patient history details to augment the AI agent response and plans to use the Data Cloud search index feature. What is best practice when considering retrievalaugmented generation (RAG) for information that may contain personally identifiable information (PII)?
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제11
Universal Containers (UC) wants to make a marketing newsletter and directly use data from five unrelated objects (two standard and three custom) in a prompt template. How should UC accomplish this?
Universal Containers (UC) wants to make a marketing newsletter and directly use data from five unrelated objects (two standard and three custom) in a prompt template. How should UC accomplish this?
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제12
A business stakeholder wants to use Al to generate a summary based on Data Cloud data.
Which method(s) should the stakeholder use to access Data Cloud data from Prompt Builder?
A business stakeholder wants to use Al to generate a summary based on Data Cloud data.
Which method(s) should the stakeholder use to access Data Cloud data from Prompt Builder?
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)
문제13
A service manager wants to use Salesforce Prompt Builder to help agents summarize customer case notes after a support call. The summary should:
Capture the customer's issue, troubleshooting steps taken, and next actions.
Be no longer than five sentences.
Use plain language with no technical jargon.
If no next action is identified, the summary should explicitly state "No next action required." Which key prompt constructs meet this requirement?
A service manager wants to use Salesforce Prompt Builder to help agents summarize customer case notes after a support call. The summary should:
Capture the customer's issue, troubleshooting steps taken, and next actions.
Be no longer than five sentences.
Use plain language with no technical jargon.
If no next action is identified, the summary should explicitly state "No next action required." Which key prompt constructs meet this requirement?
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)