최신ACMP Global Certified Change Management Professional - CCMP무료샘플문제

A. Change management

B. Effective communication

C. Effective sponsorship

D. Top-down management

A. Transition plan

B. Sustainability plan

C. Measurement and benefits realization plan

D. Stakeholder engagement plan

A. Send out a newsletter about the onboarding of a change manager

B. Introduce a tool to monitor the change management plan

C. Begin with stakeholder analysis

D. Clarify roles and responsibilities of the project manager and the change manager

A. Sustainability

B. Measurement and benefit realization

C. Change impact and readiness

D. Learning and development

A. Leverage the communication plan to ensure that it supports the big picture of where the organization's strategic priorities are

B. Take action to ensure stakeholders don't retreat to the prior current state condition

C. Make adjustments to the change management plan by adding, eliminating, or realigning change program components to reinforce the change

D. Observe and objectively measure sustained behaviors and attitudes throughout the process

A. Communicate directly to front-line staff about change initiative

B. Provide regular updates on the change initiative status

C. Delegate sponsorship responsibilities to other stakeholders

D. Engage lower and mid-level managers instead

A. Stakeholder analysis, charter and sponsor assessment

B. Sponsorship strategy, stakeholder analysis and sponsor assessment

C. Sponsor assessment, charter and stakeholder analysis

D. Sponsorship strategy, stakeholder analysis and charter

A. Stakeholder transition plan

B. Learning and development plan

C. Measurement and benefits realization plan

D. Stakeholder engagement plan

A. Strategic plan, risk plan and business case

B. Stakeholder analysis, vision statement and research

C. Business case, vision statement and strategic plan

D. Stakeholder analysis, change inputs and charter

A. Design an activity budget built on the action/task plan

B. Incorporate the change management plan into the project plan

C. Develop a stakeholder engagement plan, with the incorporation of a communication plan

D. Develop a unique and separate change plan from the project plan

A. Reward the agents significantly using the existing organizational mechanisms

B. Maintain the networks along with ongoing knowledge transfer and management

C. Perform a lessons learned evaluation of the networks' activities and provide best practices report

D. Recognize the change agents publicly, communicating leadership appreciation for their efforts

A. It facilitates the planning of focus groups and communications strategies

B. It identifies those that would be impacted by the change

C. It identifies the impact of pitfalls and barriers on people

D. It facilitates the understanding of risks on people

A. Email is too old school; we need modern messaging to reflect adoption of changing times

B. The email could become too routine and people will quit reading them

C. People retain more if communication is delivered in various formats

D. Some email spam filters may prevent their delivery

A. Stakeholders and sponsors, training strategy, feedback channels and messaging frequency and engagement strategy

B. Communication, performance management, rewards and recognition, and continuous process improvement

C. Establishing timelines, continuous process improvement, training strategy and a vision statement

D. SWOT analysis, training strategy, stakeholder analysis and a vision statement