최신Peoplecert ITIL V3 Foundation - CMS7무료샘플문제

A. IT Operations Control and Facilities Management

B. Facilities Management and Release Management

C. Network Management and Application Management

D. Technical Management and Change Management

A. To ensure that all Release and Deployment packages can be tracked, installed, tested, verified and/or uninstalled or backed out if appropriate

B. To record and manage deviations, risks and issues related to the new or changed service

C. To ensure that each Release package specified by Service Design consists of a set of related assets and service components that are compatible with each other

D. To build, test and deliver the capability to provide the services specified by Service Design and that will accomplish the stakeholders requirements and deliver the intended objectives

A. They make collaboration between organizations easier by giving a common language

B. They are always free ensuring they can be implemented quickly

C. They are validated across a wide range of environments making them more robust

D. Knowledge of public frameworks is more likely to be widely distributed

A. To plan and manage the resource requirements for releases

B. To plan and manage entries in the service catalogue.

C. To provide quality knowledge of incident and problem management

D. To negotiate service levels for new services

A. Internal Service Operations provider, External Service Operations provider, Shared Service Unit

B. Internal Service provider, External Service provider, Shared Service Provider

C. Internal Service provider, External Service provider, Outsourced 3rd Party

D. Internal Service provider, Outsourced 3rd party and Off-shore party

A. Simple and well understood

B. Carried out by Service Operations

C. Critical to the success of the business mission

D. Carried out by lots of people

A. Availability Management

B. IT Service Continuity Management

C. Risk Management

D. Service Transition

A. All of the above

B. 1, 2 and 4 only

C. 2 and 3 only

D. 1 only

A. None of the above

B. 2, 3 and 4 only

C. 1, 3 and 4 only

D. 1, 2 and 3 only

A. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to keep them in the role where they have been trained

B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or supervisory roles

C. Service Desk staff should be recruited from people who have high levels of technical skill tominimize the cost of training them

D. The Service Desk should try to have a high level of staff turnover as the training requirements are low and this helps to minimize salaries

A. 1, 2, and 3 only

B. 3 and 4 only

C. All of the above

D. 1, 2 and 4 only

A. Value

B. Resources

C. Applications

D. Infrastructure

A. Resources are types of Service Asset and Capabilities are not

B. Capabilities are types of Service Asset and Resources are not

C. Resources and Capabilities are both types of Service Asset

D. Neither Capabilities nor Resources are types of Service Asset

A. Service transition

B. Service operation

C. Service design

D. Continual service improvement

A. Wisdom - Information - Data - Knowledge

B. Information - Data - Knowledge - Wisdom

C. Knowledge - Wisdom - Information - Data

D. Data - Information - Knowledge - Wisdom