최신Genesys Cloud CX: Developer Certification - GCX-GCD무료샘플문제
문제1
Which type of request is sent to update all the participants' state to disconnected
Which type of request is sent to update all the participants' state to disconnected
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제2
The purpose of the Genesys Cloud CX API Change Management Policy is to articulate the agreement between our customers, partners, and the Genesys Cloud CX development team regarding API management and notification changes.
Choose all the Genesys Cloud CX API Change Types applicable to this scenario. (Choose four.)
The purpose of the Genesys Cloud CX API Change Management Policy is to articulate the agreement between our customers, partners, and the Genesys Cloud CX development team regarding API management and notification changes.
Choose all the Genesys Cloud CX API Change Types applicable to this scenario. (Choose four.)
정답: A,B,D,E
설명: (ITDumpsKR 회원만 볼 수 있음)
문제3
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)
정답: A,B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제4
For web chat, widget permissions must be assigned to the user.
For web chat, widget permissions must be assigned to the user.
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)
문제5
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)
문제6
A queue is an object in Genesys Cloud CX that contains a group of agents with similar skills.
A queue is an object in Genesys Cloud CX that contains a group of agents with similar skills.
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제7
What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?
What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)
문제8
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)