최신Peoplecert ITIL 4 Leader: Digital & IT Strategy - ITIL-4-DITS무료샘플문제
문제1
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
정답: A
문제2
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
정답: A
문제3
An organization is planning to provide existing services to a new market. The demand for the organization's services in the market is high and the potential customers have a good understanding of the value that can be created with the services. However, the new market has specific and strict regulations on how customer data must be handled.
Which is the BEST strategy to meet the demand in this market?
An organization is planning to provide existing services to a new market. The demand for the organization's services in the market is high and the potential customers have a good understanding of the value that can be created with the services. However, the new market has specific and strict regulations on how customer data must be handled.
Which is the BEST strategy to meet the demand in this market?
정답: D
문제4
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
정답: A
문제5
Which describes business strategy?
Which describes business strategy?
정답: A
문제6
Which is a leadership skill that relates to having a digital mindset?
Which is a leadership skill that relates to having a digital mindset?
정답: B
문제7
An organization is using customer journeys to help it increase market relevance. It monitored the journey taken by one specific user of their product, and made changes to ensure that the user had a great end-to-end experience. It measured average user satisfaction before and after making changes, and found little improvement.
Which aspect of the customer journey does the organization also need to consider?
An organization is using customer journeys to help it increase market relevance. It monitored the journey taken by one specific user of their product, and made changes to ensure that the user had a great end-to-end experience. It measured average user satisfaction before and after making changes, and found little improvement.
Which aspect of the customer journey does the organization also need to consider?
정답: D