최신Peoplecert ITIL 4 Specialist: High-Velocity IT - ITIL-4-HVIT무료샘플문제
문제1
An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?
An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?
정답: C
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문제2
An organization wants to reduce the time it takes to deliver products to its customers.
How would the 'service validation and testing' practice contribute to this objective?
An organization wants to reduce the time it takes to deliver products to its customers.
How would the 'service validation and testing' practice contribute to this objective?
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제3
An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the 'deployment management' practice be utilized to minimize these delays?
An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the 'deployment management' practice be utilized to minimize these delays?
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제4
An organization is defining, with all relevant parties, the criteria that a work item must satisfy before it can be considered complete, including testing, documentation, and security checks.
What is being established?
An organization is defining, with all relevant parties, the criteria that a work item must satisfy before it can be considered complete, including testing, documentation, and security checks.
What is being established?
정답: C
설명: (ITDumpsKR 회원만 볼 수 있음)
문제5
A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?
A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?
정답: C
설명: (ITDumpsKR 회원만 볼 수 있음)
문제6
A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?
A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?
정답: D
설명: (ITDumpsKR 회원만 볼 수 있음)
문제7
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
정답: D
설명: (ITDumpsKR 회원만 볼 수 있음)
문제8
From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?
From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)