최신Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil - ITIL-4-Specialist-Monitor-Support-Fulfil무료샘플문제
문제1
Which of the following is an input to the 'user query handling' process?
Which of the following is an input to the 'user query handling' process?
정답: C
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문제2
The service request management team structures are usually the same as for what other practice?
The service request management team structures are usually the same as for what other practice?
정답: A
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문제3
What problem management process or activity is MOST LIKELY to have a dependency on third parties?
What problem management process or activity is MOST LIKELY to have a dependency on third parties?
정답: B
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문제4
Which practice provides 'service health criteria' as an input to the 'monitoring planning' process?
Which practice provides 'service health criteria' as an input to the 'monitoring planning' process?
정답: C
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문제5
An organization operates in several markets and has many services provided collaboratively with their partners. The organization has adopted modern methods of development for its products and aims to quickly respond to changing requirements of the customers. It has recently become apparent that incident resolution time increased, sometimes exceeding the agreed targets. An incident review also showed an increase in the number and duration of transfers between the technical teams.
What is the BEST approach to improving incident handling in this instance?
An organization operates in several markets and has many services provided collaboratively with their partners. The organization has adopted modern methods of development for its products and aims to quickly respond to changing requirements of the customers. It has recently become apparent that incident resolution time increased, sometimes exceeding the agreed targets. An incident review also showed an increase in the number and duration of transfers between the technical teams.
What is the BEST approach to improving incident handling in this instance?
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제6
A service provider wants to automatically create records and tasks if certain events happen. These can be incident records, maintenance tasks, change records, and others. Which automation system should the service provider use for this?
A service provider wants to automatically create records and tasks if certain events happen. These can be incident records, maintenance tasks, change records, and others. Which automation system should the service provider use for this?
정답: D
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문제7
A service management team has understood the benefits of value streams and has already mapped the current incident management value stream. What should be the NEXT step for the service management team to take?
A service management team has understood the benefits of value streams and has already mapped the current incident management value stream. What should be the NEXT step for the service management team to take?
정답: D
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문제8
What is a CORRECT statement about the handling of events?
What is a CORRECT statement about the handling of events?
정답: C
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문제9
Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them'?
Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them'?
정답: C
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문제10
A service provider wants to improve its proactive problem identification capabilities. To support this objective, it is reviewing the software tools currently used for problem management. Which automation capabilities will be particularly important for proactive problem identification?
A service provider wants to improve its proactive problem identification capabilities. To support this objective, it is reviewing the software tools currently used for problem management. Which automation capabilities will be particularly important for proactive problem identification?
정답: D
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문제11
How can partners and suppliers support the service desk practice?
How can partners and suppliers support the service desk practice?
정답: C
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