최신ITIL 4 Managing Professional Transition - ITIL-4-Transition무료샘플문제

A. Work together to identify methods of checking service value and check that value propositions are still valid

B. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer

C. Produce service level reports and an analysis of the cost and risks of service delivery

D. Perform ad-hoc service reviews and produce reports of service outputs

A. Planning should always consider risks and how to mitigate them

B. Risk management is the exclusive domain of dedicated risk managers

C. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed

D. Planning is a high level function, risk management is a tactical activity

A. A change schedule

B. A service level agreement

C. A continual improvement register

D. An incident record

A. It enables a common definition of value

B. It provides shared service expectations

C. It removes constraints from the customer

D. It enables effective stakeholder management

A. Practices

B. Guiding principles

C. Service value chain

D. Four dimensions of service management

A. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation

B. A process improvement philosophy that prioritizes flow efficiency over resource efficiency

C. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders

D. Designing just enough features to satisfy early customers, and providing feedback for future development

A. To establish and regularly review the effectiveness of risk management and internal controls

B. To establish and regularly review the goals cascade throughout the organization

C. To develop and regularly review IT measures and metrics

D. To annually review and approval of IT projects to maximize business value

A. A request for access to a file

B. A request to implement a security patch

C. A request for normal operation to be restored

D. A request to investigate the cause of an incident

A. Create corrective action plans for staff who are resistant to the change

B. Develop a value stream map of the desired future changes

C. Communicate areas of waste that can be eliminated

D. Create a clear picture of what is changing and why it is valuable

A. Data analytics

B. Continuous integration

C. Swarming

D. Robotic process automation