최신ITIL 4 Strategist: Direct, Plan and Improve (DPI) - ITIL4-DPI무료샘플문제
문제1
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?
정답: D
설명: (ITDumpsKR 회원만 볼 수 있음)
문제2
In an organization, IT teams are working on documented, structured, and systematic processes for all customer-facing work.
Which concept is this an example of?
In an organization, IT teams are working on documented, structured, and systematic processes for all customer-facing work.
Which concept is this an example of?
정답: C
설명: (ITDumpsKR 회원만 볼 수 있음)
문제3
A service provider has a small technical support team, who are based in a remote location and provide support to a critical service. The support group have a reputation for providing excellent service. Head office, who control budget decisions, are implementing an improvement project for the service.
What should the service provider do FIRST to identify the support team's involvement in the project?
A service provider has a small technical support team, who are based in a remote location and provide support to a critical service. The support group have a reputation for providing excellent service. Head office, who control budget decisions, are implementing an improvement project for the service.
What should the service provider do FIRST to identify the support team's involvement in the project?
정답: D
설명: (ITDumpsKR 회원만 볼 수 있음)
문제4
A manager is planning which interfaces will be needed across the value stream when a new service is created.
Which of these steps should be carried out FIRST?
A manager is planning which interfaces will be needed across the value stream when a new service is created.
Which of these steps should be carried out FIRST?
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)
문제5
What is the difference between a policy and a control?
What is the difference between a policy and a control?
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)