최신BCS ITIL® Foundation - ITILF무료샘플문제
문제1
Which lifecycle stage defines how value is created and delivered?
Which lifecycle stage defines how value is created and delivered?
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제2
Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices
Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices
정답: A
문제3
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".
What are these four Ps?
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".
What are these four Ps?
정답: D
문제4
What is the CORRECT definition of service management?
What is the CORRECT definition of service management?
정답: B
문제5
Which is one of the five aspects of service design?
Which is one of the five aspects of service design?
정답: C
문제6
Which process has the following objective 'Establish new or changed services into supported environments within the predicted cost, time and resource estimates'?
Which process has the following objective 'Establish new or changed services into supported environments within the predicted cost, time and resource estimates'?
정답: D
문제7
Which is an objective of the design coordination process?
Which is an objective of the design coordination process?
정답: D
문제8
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
정답: B
문제9
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
정답: B
문제10
Which of the following activities are performed by a service desk?
1 . Logging details of incidents and service requests
2 . Providing first-line investigation and diagnosis
3 . Restoring service
4 . Implementing all standard changes
Which of the following activities are performed by a service desk?
1 . Logging details of incidents and service requests
2 . Providing first-line investigation and diagnosis
3 . Restoring service
4 . Implementing all standard changes
정답: D
문제11
Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?
Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?
정답: A
문제12
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
정답: D