최신EXIN ITIL 4 Foundation - ITILFND_V4무료샘플문제

A. The guiding principles

B. Practices

C. The service value system

D. The service value chain

A. Each value stream should be designed with a specific combination of service value chain activities

B. Service value chain activities have pre-determined dependencies on ITIL practices

C. Organizations should ensure that each value stream is applicable to many scenarios

D. A value stream is an operating model for creating value through products and services

A. By fully understanding their own requirements for the service

B. By managing the detailed level of risk on behalf of the service provider

C. By ensuring that the service provider's resources are correctly configured

D. By providing the service in accordance with requirements

A. The benefits, usefulness, or importance of the service, as perceived by the stakeholders

B. A tangible or intangible deliverable of the service

C. The amount of money that is created or saved for the service consumers by using the service

D. A result for a stakeholder enabled by the outputs of the service

A. Organizations and people

B. Information and technology

C. Partners and suppliers

D. Value streams and processes

A. Organizations and people

B. Information and technology

C. Partners and suppliers

D. Value streams and processes

A. Incident management

B. Problem management

C. Change enablement

D. Continual improvement

A. Operational metrics

B. Business metrics

C. Customer engagement

D. Customer feedback

A. By automated matching of incidents to known errors

B. By agreeing, and communicating target resolution times

C. By using collaboration tools to communicate effectively

D. By assigning resources to ensure that all incidents are resolved as quickly as possible

A. Executing improvement actions

B. Defining the improvement plan

C. Performing baseline assessments

D. Understanding the business mission

A. Service request management

B. Problem management

C. Change enablement

D. Service level management

A. A configuration item

B. A problem

C. A workaround

D. An incident

A. Organizations and people

B. Information and technology

C. Partners and suppliers

D. Value streams and processes

A. Incident management

B. Monitoring and event management

C. Service configuration management

D. Problem management