최신EXIN ITIL 4 Foundation - ITILFNDv4무료샘플문제

A. Information security management

B. Monitoring and event management

C. Continual improvement

D. Service level management

A. Progress iteratively with feedback

B. Keep it simple and practical

C. Think and work holistically

D. Collaborate and promote visibility

A. Cost of purchasing servers

B. Security breach

C. Service provider ceasing to trade

D. Failure of server hardware

A. Each value chain activity identifies a requirement for resources from an external supplier

B. The service value chain converts value into demand

C. The service value chain uses value streams to describe a combination of consumers and providers

D. Each value chain activity uses different combinations of practices to convert inputs into outputs

A. To continually improve all products and services across all value chain activities

B. To ensure a shared understanding of the vision and improvement direction for all products and services

C. To make new and improved services and features available for use

D. To organize a major improvement initiative into several smaller initiatives

A. To plan changes and help avoid conflicts

B. To support the 'incident management' practice and improvement planning

C. To manage standard changes

D. To manage emergency changes

A. The role that authorizes budget for service consumption

B. A means of enabling value co-creation

C. A set of specialized organizational capabilities for enabling value

D. The role that defines the requirements for a service

A. To discuss the cause of an incident via a phone call

B. To authorize an emergency change via live chat

C. To request access to a resource via a self-service portal

D. To report a problem using a mobile app

A. Relationship management

B. Service configuration management

C. Continual improvement

D. Service level management

A. Keep it simple and practical

B. Focus on value

C. Collaborate and promote visibility

D. Start where you are

A. Comprehending the whole, but doing something

B. Recognizing the complexity of systems

C. Understanding how service consumers use services

D. Doing fewer things, but doing them better

A. Ensuring that services are operated to meet agreed specifications

B. Ensuring that stakeholder expectations for quality are met

C. Ensuring that service components are available when needed

D. Ensuring that stakeholder needs are understood by the organization

A. Low impact incidents should be resolved efficiently so the resource required is reduced

B. The 'incident management' practice should use a single process regardless of the impact of the incident

C. Low impact incidents should be resolved efficiently, making logging unnecessary

D. Incidents with the lowest impact should be resolved first

A. Progress iteratively with feedback

B. Focus on value

C. Collaborate and promote visibility

D. Optimize and automate

A. The benefits, usefulness, and importance of the service that are perceived by the service consumer

B. Additional expense that the service consumer has because they are using the service

C. Tangible or intangible results for the service consumer because they are using the service

D. Money that the service consumer no longer needs to spend because they are using the service