최신EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 - ITSM20FB무료샘플문제
문제1
Deming proposed a system of continuous improvement. Which four activities does this system involve?
Deming proposed a system of continuous improvement. Which four activities does this system involve?
정답: D
문제2
Input from other Service Management processes is required to keep the IT service continuity plan current. Which process has the most to contribute?
Input from other Service Management processes is required to keep the IT service continuity plan current. Which process has the most to contribute?
정답: A
문제3
What is an ISO/EC 20000 requirement relating to the service management plan?
What is an ISO/EC 20000 requirement relating to the service management plan?
정답: A
문제4
What is the definition of IT Service Management?
What is the definition of IT Service Management?
정답: B
문제5
What is a Known Error?
What is a Known Error?
정답: A
문제6
A company decides to apply the principle of continual improvement. Which action would result from this decision?
A company decides to apply the principle of continual improvement. Which action would result from this decision?
정답: C
문제7
One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?
One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?
정답: C
문제8
What may define the scope of Service Management in the Service Management plan?
What may define the scope of Service Management in the Service Management plan?
정답: D