최신Peoplecert ITIL 2011 Foundation - PC0-001무료샘플문제
문제1
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
정답: B
문제2
Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident
Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident
정답: A
문제3
Which of the following is the best definition of IT service management?
Which of the following is the best definition of IT service management?
정답: A
문제4
Which process is responsible for dealing with complaints, comments, and general enquiries from users?
Which process is responsible for dealing with complaints, comments, and general enquiries from users?
정답: C
문제5
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
정답: B
문제6
Which one of the following is the BEST definition of the term service management?
Which one of the following is the BEST definition of the term service management?
정답: C
문제7
Which one of the following is the purpose of service level management?
Which one of the following is the purpose of service level management?
정답: D