최신Oracle Service Center 2021 Implementation Essentials - 1Z0-1038-21무료샘플문제

A. EGW_ENABLED

B. EGW_SAVE_EMAIL_HEADERS

C. EGW_SECURE_UPDATE_ENABLED

D. EGW_UPDATE_BY_CREATE

E. EGW_AUTO_CONT_CREATE

A. It can be linked to products.

B. It can be made visible on the Customer Portal.

C. It can be set to a maximum depth of three in hierarchy levels.

D. It helps to identify the root cause of an incident.

E. It can be linked to categories.

A. Schedule the survey on a daily basis.

B. Create a polling survey.

C. Write a business rule to reopen the case.

D. Assign scores to the survey questions and set the status field based on the responses.

E. Create a report for the survey scores.

F. Create a transactional survey.

A. It Is available as JavaScript objectsand can be exposed through browser controls in a workspace.

B. It comes with in-built exception handling.

C. It cannot be used in Custom Object workspaces.

D. It is available when you use the Connect Common Object Model CCOM for API operations.

A. Text field

B. Radio

C. Integer

D. Float

E. Text area

F. Menu

G. Date/time

A. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' ANDContact.Address.City='Bozeman';

B. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;

C. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;

D. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';

A. If a contact record exists, loading details from the contact found in the incident workspace

B. If a contact record does not exist, creating a contact record as captured by an agent from customers

C. Capturingall incident-associated CO data from customers

D. Allowing an agent to switch between workspaces by clicking the "Select Workspace" button

E. Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier

A. Dynamically setting the URL for browser control

B. Calling a CPM script

C. Triggering escalation mails to the manager after the escalation time is over

D. Calling an add-in

E. Prompting a customer care executive to dynamically open a guide

A. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

B. Configuration > Site Configuration> Addin Manager > Required Profile > Select Developer Mode.

C. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

D. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

A. Assign advanced routing permissions to a profile.

B. Add Access Control to a navigation set.

C. Create and activate a rule to route incidents to the advanced routing incident queue.

D. Add product and category fields to the Live Help page of the Customer Portal.

E. Create an advanced routing incident queue.

F. Assign guided assistance permission to a profile.

G. Define products and categories.

H. Configure collaboration with external users who are not agent desktop users.