Oracle 1Z0-1064-21 : Oracle B2B Service 2021 Implementation Essentials

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Oracle 1Z0-1064-21 시험 개요:

Oracle 1Z0-1064-21 시험 요강 주제:

Oracle B2B Service 2021 Implementation Essentials 궁금증 총정리

최신 B2B Service 1Z0-1064-21 무료샘플문제

문제 #1

Yourcustomer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Check the Active flag.
B. Select Status = "Active".
C. Select Create Category > Create Top-Level Category.
D. Select the task Manage Service Request Categories.
E. Select Service Catalog in Functional Areas.
F. Select Create Category > Create Child Category.
G. Complete Category Name.

문제 #2

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
B. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
C. The batch job for recommendations has not been executed.
D. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
E. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

문제 #3

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Modify the Profile Value and save.
B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
C. Unlock and publish the new selected profilevalue.
D. Lock the Profile Option for editing.
E. Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.
F. Select View > Detach.

문제 #4

Your customer has three service request child categories under the top-level service requestcategory
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
C. In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the "Accounts" category and deselect the "Active" Column.
D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

문제 #5

Which three types of data are included in the interaction associatedwith a normal call flow?

A. Agent name
B. Channel
C. Service Request create date
D. Start time of the call
E. Contact name

질문과 대답: