Oracle 1z0-1064-22 : Oracle B2B Service 2022 Implementation Professional

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최신 B2B Service 1z0-1064-22 무료샘플문제

문제 #1

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Configure the email template to be used for notification.
B. Create standard text to be posted to the message thread.
C. Specify the warning threshold for the milestone in the standard coverages.
D. Add an extension column to the milestone object to hold the warning threshold value.
E. Configure an object workflow action to send the email when the milestone status changes to warning.
F. Configure an analytics report showing milestones in warning status.

문제 #2

Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
B. Adjust permissions on all customer's profiles.
C. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
D. Adjust the inbound message filters.

문제 #3

Identify the sequence of steps you must follow to disable the Service Communication channels.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

문제 #4

Digital Customer Service application configuration settings in json.cfg include which four options?

A. Knowledge management article links
B. Product and category filtering
C. Default chat channel preferences
D. Service request links
E. Knowledge management language locales
F. Default notification preferences
G. Default communication preferences
H. Default timezone

문제 #5

You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
B. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
C. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
D. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
E. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
F. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".

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