Oracle 1Z0-465 : Oracle RightNow CX Cloud Service 2012 Essentials

Oracle RightNow CX Cloud Service 2012 Essentials은 출제 범위가 넓고 난도가 높아 혼자 준비하기 쉽지 않은 시험입니다. ITDumpsKR의 1Z0-465 모의고사는 2026년 최신 출제 경향을 반영해 구성되었습니다. 검증된 자료로 효율적으로 대비하시기 바랍니다.

Oracle 1Z0-465 시험 개요:

Oracle 1Z0-465 시험 요강 주제:

1Z0-465 시험에 대해 자주 묻는 질문

최신 Oracle Applications 1Z0-465 무료샘플문제

문제 #1

Your customer has five different incidents queues:
-Help -Tier 2 -Escaped -Accounting -VIP The Help and VIP queues have the quickest response goals.
Which two configurations will ensure that an agent's profile pulls incidents assigned these queues first using a single agent profile?

A. Add all five queues to the agent's profile with Helper and VIP being the first two in the list.
B. Create an agent profile to only work these two queues.
C. Use the First Due Pull Policy
D. Use the Strict Priority Pull Policy
E. Add all five queues to the agent's profile.

문제 #2

Your customer has asked that all of the knowledge base answers be updated with new address and contact details.
There are about 500 answers existing to date and your client informs that they will be moving again at the end of the year and do not have the man power to keep this up to date on an ongoing basis.
Your client has three interfaces for each of their lines business that will all have different information.
What do you tell your client to configure?

A. Search for all answers with the address and update them.
B. Create variable and update all answers to include it.
C. Create a standard text to include the new addresses and update all the answers to include it.
D. Call support and have them run a search and replace on the database.

문제 #3

Your customer has created a new script and has deployed it to the agents in their call center within their incident workflow.
They have noticed an issue that all of their agents cannot end the script of the places that were designed to.
Identity the two reasons for this.

A. There are no script beginning and ending buttons enabled for the script pages.
B. The agents cannot get to the pages where they can end the script.
C. There are no return events listed in the incident workflow for the script to use.
D. There are no exit or finished events being triggered on the script pages.

문제 #4

Your customer would like you to create a workflow following these requirements:
Requirement 1: The workflow will allow the agent to switch between workspaces by clicking the "Select Workspace" button.
Requirement 2: The agent can launch the script both within the workspace as well as by leaving the workspace while still inside the workflow.
Requirement 3: The workflow must capture all phone data provided to the agent in their desktop softphone application.
-DSN -ANI -Language -Exit reason -Transfer From -Transfer Notes
Requirement 4: If a contact record exists, the workflow must load the contact found as the contact for the incident.
Requirement 5: If a contact record is not found, the contact will be created with all the data captured from softphone.
Your customer is not willing to purchase or deploy custom objects to manage any data coming from their CTI integration.
Identify which three requirements can be accomplished through the use of standard workflow/workspace functionality.

A. Requirement 3
B. Requirement 1
C. Requirement 4
D. Requirement 2
E. Requirement 5

문제 #5

Which three expressions use proper syntax?

A. Date_diff(incidents.closed, incidents.created)
B. Sum(if(incidents.status_id < > 2, 1, 0))
C. Avg(incidents.c&times_opened)
D. If(incidents.assign_group_id = 100460, 'With Support', 'Not with Suport')
E. If (incidents.assgn_acct_id IS NULL, 'Not Assigned', 0)

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