최신Oracle RightNow CX Cloud Service 2012 Essentials - 1Z0-465무료샘플문제

A. Add all five queues to the agent's profile with Helper and VIP being the first two in the list.

B. Create an agent profile to only work these two queues.

C. Use the First Due Pull Policy

D. Use the Strict Priority Pull Policy

E. Add all five queues to the agent's profile.

A. SUM

B. NVL

C. IF

D. AVG

E. DECODE

A. Change the Survey questions to a Matrix type.

B. Add values to the Score field in the Survey Questions.

C. Refresh the Chat Survey report.

D. Change the format of the Average Score.

E. Ensure the survey's questions are included In the "Chat Survey Score" report.

F. Update the Filters in the report.

A. Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.

B. Create a Named Event to fire each end point of the Guide.

C. Use Agent Workflow to populate the disposition and populate the standard text based on the named event in the guide.

D. Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required on the incident workplace.

E. Use an Incident Business rule to fire a named event and populate the standard text to the message thread.

A. $ pulls in a dynamic value from the database and Variable allows the agent to enter a value.

B. $ allows the agent to enter a value and Variable is a fixed value.

C. Variable pulls in a dynamic value from the database and $ is a fixed variable.

D. Variable is a fixed value and $ pulls in a dynamic value from the database.

E. Variable pulls in a dynamic value from the database and $ allows the agent to enter a value.

A. Unhide the computed score (solved) column.

B. Insert the score (solved count) columns.

C. Update the configuration settings of ANS_NEW_INC_DURATION and ANS_UPD_INC_DURATION.

D. Delete the exceptions for New and Updated.

E. Change the variables for $new and $updated.

A. Your customer has stated that they want to report on end customers that have similar attributes.

B. Your customer wants to keep track of the end customer's Customer identification Number

C. Your customer has stated that they want to track when end customers are contacted by sales associates.

D. Your customer wants to keep track of all the cars the end customers drive.

A. Updating the SLA will not automatically update the organization's SLA.

B. The SLA reports will need to be modified to use the new SLA.

C. Your site has been corrupted with "Ghost" SLAs (See Exhibit).

D. You have not activated the rules so the updated SLAs are not being applied.