최신Oracle Engagement Cloud 2018 Implementation Essentials - 1Z1-993무료샘플문제

A. Create an ESS job to Aggregate Service Requests.

B. Create an ESS job to Monitor Service Request Milestones.

C. Use Application Composer to configure warning emails about milestone compliance events.

D. Use Application Composer to include milestones on the Service Request Layout if desired.

A. 1,2,3,4

B. 3,2,4,1

C. 2,4,3,1

D. 1,3,2,4

A. You can completely eliminate the standard text appended by editing the message:
SVC_EMAIL_ACK_FOR_KNOWN_CUST.

B. You have to edit the e-mail template and add HTML code to customize the standard text section.

C. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

D. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

A. It is configured exclusively via the Engagement Cloud Security Console.

B. It enables anonymous users to search the DCS knowledge base.

C. It does not require matching passwords between Engagement Cloud and DCS.

D. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

A. Verify that Eligible for Service is selected on the product item.

B. Validate that Allow Duplicate is selected on the product item.

C. Verify that Root Catalog is selected on the product groups.

D. Validate that the product item is active and published.

A. In Advanced Search, save and select the "Set as Default" box.

B. In Advanced Search, select Action > Update.

C. Change the section identified with Status = New

D. Click the Show Advanced Search icon.

E. In Advanced Search, Add Channel Type = Web.

F. In Advanced Search, confirm Record Set = Assigned to Me.

A. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

C. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

D. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

A. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

B. Milestones are actions on a service request (SR) that must be completed by a specific time.

C. Milestones are commitments to handle SRs within certain timelines.

D. Milestones are customizable by an administrator to include any number of organization-specific milestone types.

E. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'.