최신Oracle B2B Service 2022 Implementation Professional - 1z0-1064-22무료샘플문제

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

B. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.

C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

A. Manage Service Request Severities

B. Manage Service Request Queue

C. Manage Service Request Status Values

D. Manage Service Request Categories

E. Manage Service Request Resolutions

F. Manage Service Request Products

A. Remove the users of the roles who have the "delete activities" access.

B. Remove the "delete activities" role from all the users who have this role.

C. Remove the "delete activities" privilege from all the roles for users who have this access.

D. Remove the "delete activities" button from all pages used by the users who have this access.

A. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

B. Milestones are actions on a service request (SR) that must be completed by a specific time.

C. Milestones are commitments to handle SRs within certain timelines.

D. Milestones are customizable by an administrator to include any number of organization-specific milestone types.

E. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.

A. Only one version of a DCS application can be active in production at any time.

B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.

C. DCS application can be embedded in other sites.

D. Many DCS applications can be active in production at the same time.

A. Configure the self-registrations to restrict registration to only existing Contacts.

B. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.

C. Configure your self-registrations so that they are automatically approved.

D. Disable the anonymous access option in your DCS application.

A. Configure the email template to be used for notification.

B. Create standard text to be posted to the message thread.

C. Specify the warning threshold for the milestone in the standard coverages.

D. Add an extension column to the milestone object to hold the warning threshold value.

E. Configure an object workflow action to send the email when the milestone status changes to warning.

F. Configure an analytics report showing milestones in warning status.

A. You have not enabled the Computer Telephony Integration (CTI) service.

B. The only toolbar enabled is the default one, and you must configure at least two.

C. You entered a toolbar height that is not more than 70 pixels.

D. You did not enable the vertical toolbar which is required, while the horizontal is optional.

E. The signed-in user does not have the appropriate access privileges to a toolbar.