Avaya인증 실제 시험문제, 2M00001A 덤프문제집

문제1
DRAG DROP
Deploying Avaya Contact Center Solutions for IP Office into midsized contact center helps solve business needs. Match the business need on the left to the positive business impact on the right. (Click and drag the business impact on the right to the corresponding business need on the left.)

정답:

문제2
HOTSPOT
Match each product to its capability. (For each capability on the left select the corresponding product from the drop-down list.)

정답:

문제3
DRAG DROP
Match the objection statement on the left to the objection type on the right. (Click and drag the objection type on the right to the corresponding objection statement on the left.)

정답:

문제4
HOTSPOT
Match each product to its capability, (for each capability on the left, select the corresponding product from the drop-down list)

정답:

문제5
When meeting with a prospect they say: * I don't want to run my contact center on a small business system like IP Office." Which statement could help you overcome this customer's objection? (Select one.)

A. What if we could transform your costly voice interactions into a lower cost to serve business model and at the same time help you generate additional revenue? Businesses use web chat for both sales and support situations. In fact. web chat is one of the lowest cost contact channels available to businesses today. With a lower cost structure and the opportunity for new revenue, you can potentially increase your profitability this would mitigate the upfront cost of replacing your current solution.

B. Are you sure you are comparing apples to apples? You need to look at the total cost for an accurate comparison. Capabilities such as call recording are included as part of Avaya solution (including IP Office licensing), but may be an additional cost with a competitor.

C. What if I told you that Avaya has transformed IP Office and expanded our offerings to serve midsize businesses like yours? Our solutions provide businesses a scalable, redundant, and resilient system capable of handlingdemanding environments. Furthermore, our Contact Center solutions are based on existing solutions with years of mission-critical deployment experience.

D. Really? Have you seen the results from "The Autonomous Customer 2013" survey? Their findings show how customers want to do business with businesses that make it easy to do business. Your customers don't necessarily want to call you and have just anyone helping them. Customers want to spend the least amount of time possible getting the answers they are looking for and we can help you make that happen.

정답: C

문제6
Which are the correct capacities for Avaya IP Office Contact Center? (Select two.)

A. Up to 250 Active Voice Agents with IP Office Server Edition

B. Up to 100 ActiveVoiceAgents with IP Office Server Edition

C. Up to 30 Active Multichannel Agents with IP500v2

D. Up to 1,000 Active Multichannel Agents with IP500v2

정답: B,C

문제7
If a customer answers yes to the question: "Are you looking for a fully featured solution with industry leading agent and supervisor desktops, reporting, call recording, multichannel, SMS and Fax, and telephony capabilities?" Which solution should you guide them toward?

A. Avaya Outbound Contact Express

B. Avaya IP Office Contact Center

C. Avaya Contact Center select

정답: A

문제8
Avaya Contact Center Solutions for IP Office offer which of the following capabilities? (Select three.)

A. Caller segmentation

B. Inbound and Outbound

C. Workforce Optimization

D. Real-time monitoring

E. Recording and storage

정답: A,D,E

최신Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test - 2M00001A무료샘플문제

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