최신Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation - 7391X무료샘플문제
문제1
A customer wants to change the properties of an application.
Which server would the customer use to communicate with the Central repository for all the applications?
A customer wants to change the properties of an application.
Which server would the customer use to communicate with the Central repository for all the applications?
정답: B
문제2
A call center agent in the Avaya Aura Call Center Elite Multichannel system receives a web chat notification.
Which XML application manages the virtual call required for the delivery of the web chat multimedia work item to the agent?
A call center agent in the Avaya Aura Call Center Elite Multichannel system receives a web chat notification.
Which XML application manages the virtual call required for the delivery of the web chat multimedia work item to the agent?
정답: A
문제3
Which three Multichannel Agent Desktop plug-in require the use of the Interaction Data Server? (Choose three.)
Which three Multichannel Agent Desktop plug-in require the use of the Interaction Data Server? (Choose three.)
정답: A,C,D
문제4
Which three items are components of Configuration Manager? (Choose three.)
Which three items are components of Configuration Manager? (Choose three.)
정답: A,C,E
문제5
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)
정답: B,C
문제6
The IP services that form on Communication Manager are configured to integrate with which components?
The IP services that form on Communication Manager are configured to integrate with which components?
정답: B
문제7
A customer with Avaya Aura Call Center Elite Multichannel manages the tasks associated with scheduled reports through the reporting application.
What is an alternative location for managing scheduled tasks?
A customer with Avaya Aura Call Center Elite Multichannel manages the tasks associated with scheduled reports through the reporting application.
What is an alternative location for managing scheduled tasks?
정답: C
문제8
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?
정답: C
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