최신ServiceNow Certified Implementation Specialist - Customer Service Management - CIS-CSM무료샘플문제
문제1
Which roles can specify both skills and mandatory skills for cases and tasks? (Choose two.)
Which roles can specify both skills and mandatory skills for cases and tasks? (Choose two.)
정답: B,D
문제2
From which one of the following can an agent create a CSM Case:
From which one of the following can an agent create a CSM Case:
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)
문제3
What action should be taken in the event that a product possesses a different set of non-configurable attributes?
And the options are:
What action should be taken in the event that a product possesses a different set of non-configurable attributes?
And the options are:
정답: B
문제4
From what places in SN can an agent create a case? (Choose three.)
From what places in SN can an agent create a case? (Choose three.)
정답: A,C,D
설명: (ITDumpsKR 회원만 볼 수 있음)
문제5
What are the different resource matching methods on the Matching Rule form?
Choose 3 answers
What are the different resource matching methods on the Matching Rule form?
Choose 3 answers
정답: B,C,D
문제6
Which field could be used for classifying different consumer addresses?
Which field could be used for classifying different consumer addresses?
정답: B
문제7
When are child cases updated from the parent case?
When are child cases updated from the parent case?
정답: A
문제8
What is knowledge article versioning?
What is knowledge article versioning?
정답: A
문제9
What is a supported external customer that, in turn, sells to and supports one or more customers?
What is a supported external customer that, in turn, sells to and supports one or more customers?
정답: B
문제10
What is included in an account relationship record?
Choose 3 answers
What is included in an account relationship record?
Choose 3 answers
정답: C,D,E
문제11
What are the three main components that make up Proactive Customer Service Operations?
Choose 3 answers
What are the three main components that make up Proactive Customer Service Operations?
Choose 3 answers
정답: A,C,D