최신Genesys Cloud CX Workforce Management Certification - GCX-WFM무료샘플문제
문제1
Which of the following attributes are assigned to agents to ensure that interactions are routed to the most appropriate agent?
(Choose two options)
Response:
Which of the following attributes are assigned to agents to ensure that interactions are routed to the most appropriate agent?
(Choose two options)
Response:
정답: A,B
문제2
The forecast editor in Genesys Cloud primarily serves which purpose?
Response:
The forecast editor in Genesys Cloud primarily serves which purpose?
Response:
정답: D
문제3
What is the primary purpose of the real-time adherence view in Genesys Cloud?
Response:
What is the primary purpose of the real-time adherence view in Genesys Cloud?
Response:
정답: C
문제4
How long does it take for a load-based schedule to be generated?
Response:
How long does it take for a load-based schedule to be generated?
Response:
정답: C
문제5
Which two features are accessible within the forecast editor?
(Choose two)
Response:
Which two features are accessible within the forecast editor?
(Choose two)
Response:
정답: B,C
문제6
How can an administrator deny a time-off request in Genesys Cloud?
Response:
How can an administrator deny a time-off request in Genesys Cloud?
Response:
정답: C
문제7
Which feature in Genesys Cloud allows agents to exchange their shifts?
Response:
Which feature in Genesys Cloud allows agents to exchange their shifts?
Response:
정답: D
문제8
Which two aspects can intraday monitoring help track in workforce management?
(Choose two)
Response:
Which two aspects can intraday monitoring help track in workforce management?
(Choose two)
Response:
정답: B,D
문제9
What is the forecast source data used for in Genesys Cloud?
Response:
What is the forecast source data used for in Genesys Cloud?
Response:
정답: B
문제10
Which setting in a work plan is configured to define the tasks agents perform during their shifts?
Response:
Which setting in a work plan is configured to define the tasks agents perform during their shifts?
Response:
정답: C