최신HDI Help Desk Analyst (HDA) - HD0-100무료샘플문제
문제1
Which three are benefits of a call management system? (Choose three.)
Which three are benefits of a call management system? (Choose three.)
정답: A,B,C
문제2
What is the most commonly used technology in the support center?
What is the most commonly used technology in the support center?
정답: D
문제3
Which two techniques are used to match a caller's style? (Choose two.)
Which two techniques are used to match a caller's style? (Choose two.)
정답: B,C
문제4
Who is responsible for maintaining a working environment conductive to effective inter-departmental relationships.
Who is responsible for maintaining a working environment conductive to effective inter-departmental relationships.
정답: D
문제5
For which three reasons do companies implement security polices? (choose three)
For which three reasons do companies implement security polices? (choose three)
정답: A,B,D
문제6
Which three media can be used to conduct surveys? (Choose three.)
Which three media can be used to conduct surveys? (Choose three.)
정답: A,B,D
문제7
A customer calls and tells you that their problem is critical (high severity), however it is apparent to you that the problem is a low severity. What is the best way to handle the situation?
A customer calls and tells you that their problem is critical (high severity), however it is apparent to you that the problem is a low severity. What is the best way to handle the situation?
정답: A