최신PECB ISO/IEC 20000 Foundation - ISO-IEC-20000-Foundation무료샘플문제
문제1
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?
정답: D
문제2
How should a problem requiring a change to a configuration item be resolved?
How should a problem requiring a change to a configuration item be resolved?
정답: A
문제3
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?
정답: B
문제4
How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?
How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?
정답: A
문제5
Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?
Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?
정답: A
문제6
Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?
Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?
정답: C