Genesys PC-CIC-Core : PureConnect: CIC Core Certification

자료를 사고 나서 후회하고 싶지 않으시다면 먼저 무료 샘플을 받아 보십시오. ITDumpsKR은 Genesys PureConnect: CIC Core Certification 대비 PC-CIC-Core 연습문제의 무료 데모를 제공합니다. 문제 형식과 품질을 직접 확인한 뒤 결정하셔도 늦지 않습니다.

Genesys PC-CIC-Core 시험 개요:

Genesys PC-CIC-Core 시험 요강 주제:

Genesys PC-CIC-Core 응시 전 알아두어야 할 질문들

최신 PureConnect: Interaction Center Core Engineer PC-CIC-Core 무료샘플문제

문제 #1

You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone.
Where would you make this assignment?

A. Under Security Rights on the Security tab for the Default User.
B. Under Access Control on the Security tab for the Default User.
C. Under Dial Plan in the Phone Number configuration.
D. Under Manage Classifications in the Phone Number configuration.
E. Under Administrator Access on the Security tab for the Default User.

문제 #2

Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)

A. People
B. Server
C. System
D. Sites
E. Interaction Processor

문제 #3

What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?

A. Call control toolbar
B. My Status field
C. Menu bar
D. Directory control toolbar

문제 #4

You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.
What is the description of the Active Assignment method?

A. 1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.
B. 1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).
C. 1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.
D. 1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.

문제 #5

Under what circumstances is it useful to create a Client Button?

A. When you have created a unique interface using an API and want to add a custom Pickup button to it.
B. To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.
C. You want your customers to be able to phone you by pressing a custom button on a web page.
D. When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.

질문과 대답: