최신Genesys PureConnect: CIC Core Certification - PC-CIC-Core무료샘플문제

A. If this user is not logged in, he will not receive calls at his workstation because his default workstation is not defined.

B. The user will not be active until the default workstation is defined.

C. The user must enter his IC password to log on to the interaction Client because his default workstation is not defined.

D. The user cannot receive emails because his default workstation is not defined.

A. CIC does not have built-in features to address this problem. You must use interaction Designer and write a custom Handler

B. CIC does not have a feature to address this problem. You must train the agents to change their status to Do Not Disturb when they finish a phone call. When they finish the after call work, have them change their status back to Available.

C. Assign a wrap-up code to the agents. Have them select the Wrap-up code that will put them in an unavailable status.

D. Assign a wrap-up status to the workgroups in Interaction Administrator. Assign an appropriate amount of time for the agents to complete their after call work.

A. ANI

B. Line

C. Priority

D. DNIS

E. Time

F. Date

A. Set an alert in the Workgroups container under the ACD lab in Interaction Administrator.

B. Create an alert in interaction Supervisor on "Longest Talk Time".

C. Check the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.

D. Create a Talk Time Alert in the Interaction Administrator Alerts Container.

A. Make sure that there is a password policy for all network accounts that follows the company policy.

B. Select the "secure passwords" option from the Access Control menu.

C. Using Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.

D. Send an email outlining the company policy, directing users to follow the policy.

A. The Managed IP Phones Assistant in the Stations container

B. The Stations Assistant in the Managed IP Phones container

C. The Managed IP Phones Assistant in the Managed IP Phones container

D. The Station Assistant in the Stations container

A. 8088

B. 8089

C. 8061

D. 8060