SDI SD0-302 : SDI - SERVICE DESK MANAGER QUALIFICATION

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SDI SD0-302 시험 개요:

SDI SD0-302 시험 요강 주제:

SD0-302 시험에 대해 자주 묻는 질문

최신 SDI-Certifications SD0-302 무료샘플문제

문제 #1

As sensitive personal and corporate information is frequently lost or stolen, what would be a key objective of Information Security Management?

A. Ensuring IT operates adequate and appropriate security controls
B. Ensuring the security of every user data access point
C. Meeting the publics need for confidence in data security
D. Understanding the full legal implications of Information Security Management

문제 #2

When selecting a CTI system which of these would you choose as a key benefit of CTI in a Service Desk environment?

A. Analysts will be able to produce full performance data to feed their regular appraisal/review cycle
B. Analysts will have a flexible and comprehensive call-management tool
C. Analysts will be able to instantly assess and prioritise every call
D. Analysts will have quick and dynamic access to user details without asking for them

문제 #3

Which of these options is a recognised responsibility of the Change Management process?

A. To remove risks of failure from approved Changes
B. To control Changes to the IT Infrastructure
C. To ensure that technical aspects of a Change are addressed
D. To create a database of quick fixes for common Changes

문제 #4

Of the options listed, which is a common cause of stress often seen in the Service Desk environment?

A. Working closely with developers
B. Staff have left and not been replaced
C. Routine scheduling of tasks
D. Desk seating plans

문제 #5

What steps should you take to manage the service expectations of stakeholders?

A. Use KPIs to calculate service ROI
B. Build a catalogue of systems for all customers
C. Use customer surveys to identify business needs
D. Build SLAs based on IT measures

질문과 대답: