최신SDI - SERVICE DESK MANAGER QUALIFICATION - SD0-302무료샘플문제
문제1
Which of these options best describes good resource management?
Which of these options best describes good resource management?
정답: A
문제2
You are trying to promote the Service Desk through a variety of recognized and effective
channels.
Which of these statements best describes a channel to use?
You are trying to promote the Service Desk through a variety of recognized and effective
channels.
Which of these statements best describes a channel to use?
정답: D
문제3
What are two common types of benchmarking?
What are two common types of benchmarking?
정답: C
문제4
Which of these options is the most important reason for a Service Desk Manager to take regular call measurements?
Which of these options is the most important reason for a Service Desk Manager to take regular call measurements?
정답: A
문제5
Which of these options would be a practical way to gain an understanding of other countries cultures?
Which of these options would be a practical way to gain an understanding of other countries cultures?
정답: D
문제6
Which of these options is NOT likely to be a role of the Service Desk?
Which of these options is NOT likely to be a role of the Service Desk?
정답: C
문제7
Which statement most accurately reflects some of the benefits of call monitoring?
Which statement most accurately reflects some of the benefits of call monitoring?
정답: A
문제8
On what criteria are IT risks assessed?
On what criteria are IT risks assessed?
정답: A
문제9
Which of the following would be a clear benefit of mentoring?
Which of the following would be a clear benefit of mentoring?
정답: B
문제10
Which of these options best describes a benefit of benchmarking?
Which of these options best describes a benefit of benchmarking?
정답: A
문제11
You need to work with your suppliers to improve the costs and terms of the contract. What type of person makes a good negotiator?
You need to work with your suppliers to improve the costs and terms of the contract. What type of person makes a good negotiator?
정답: D
문제12
Which of these options is an appropriate SLM Metric?
Which of these options is an appropriate SLM Metric?
정답: B