최신Salesforce Contact Center Accredited Professional - Salesforce-Contact-Center무료샘플문제
문제1
The most standard metric a consultant should focus on improving to reduce cost per case in the contact center is Average Handle Time (AHT).
Ursa Major Solar is advised by a consultant to utilize Continuous
Integration (Cl) during its Contact Center implementation project. However, some of the stakeholders are not familiar with it and are questioning the benefits it yields.
What should the consultant outline as the advantage of a Cl process to the customer?
The most standard metric a consultant should focus on improving to reduce cost per case in the contact center is Average Handle Time (AHT).
Ursa Major Solar is advised by a consultant to utilize Continuous
Integration (Cl) during its Contact Center implementation project. However, some of the stakeholders are not familiar with it and are questioning the benefits it yields.
What should the consultant outline as the advantage of a Cl process to the customer?
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)
문제2
The consultant should suggest using a record-triggered flow to detect keywords and assign the case to a specialist queue that matches the keyword. This is the most effective approach to address the issue of long response times due to frequent case transfers.
A client wants to use structured content to provide a rich end user experience will consistency and faster service in their messaging channels.
The centipen Messaging for Web, Messaging for In-App, and Enhanced Facebook messaging Which capability should a consultant recommend?
The consultant should suggest using a record-triggered flow to detect keywords and assign the case to a specialist queue that matches the keyword. This is the most effective approach to address the issue of long response times due to frequent case transfers.
A client wants to use structured content to provide a rich end user experience will consistency and faster service in their messaging channels.
The centipen Messaging for Web, Messaging for In-App, and Enhanced Facebook messaging Which capability should a consultant recommend?
정답: A
설명: (ITDumpsKR 회원만 볼 수 있음)
문제3
The customer wants to track case resolution times by product category. Which reporting and analytics requirement is most relevant?
The customer wants to track case resolution times by product category. Which reporting and analytics requirement is most relevant?
정답: C
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문제4
You're deploying a new SMS channel for customer updates and notifications. Which cut-over requirement helps prevent message delivery failures and ensure customer reach?
You're deploying a new SMS channel for customer updates and notifications. Which cut-over requirement helps prevent message delivery failures and ensure customer reach?
정답: A
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문제5
The customer needs real-time sentiment analysis during calls. Which third-party integration could be beneficial?
The customer needs real-time sentiment analysis during calls. Which third-party integration could be beneficial?
정답: C
설명: (ITDumpsKR 회원만 볼 수 있음)
문제6
Your data includes sensitive customer information. Which security mechanism protects data during migration?
Your data includes sensitive customer information. Which security mechanism protects data during migration?
정답: A
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문제7
Your data migration plan involves staged rollouts for different user groups. Which data preparation step facilitates this approach?
Your data migration plan involves staged rollouts for different user groups. Which data preparation step facilitates this approach?
정답: C
설명: (ITDumpsKR 회원만 볼 수 있음)
문제8
You need to set up email case creation. Which feature allows automatic case generation from incoming emails?
You need to set up email case creation. Which feature allows automatic case generation from incoming emails?
정답: B
설명: (ITDumpsKR 회원만 볼 수 있음)